Shipping and Returns Policy
At The Liquor Store (tlsliquor.com), we are committed to providing you with reliable shipping service and guaranteeing your satisfaction with our products. Below is our shipping and return policy:
- Shipping:
- We ship to addresses within Europe and also offer international shipping to selected locations.
- We strive to process and ship orders within 3 days from the date of purchase. However, please note that delivery times may vary depending on location and shipping option selected.
- Shipping costs will be calculated and displayed during the checkout process. These charges may vary depending on weight, package size and delivery location. Our standard shipping rates are listed below:
- Example: Standard domestic shipping: 5€ [Example: Standard domestic shipping: 5€
- Standard international shipping: 15€]
- Shipment tracking:
- We will provide a tracking number once your order has been shipped. With this number, you will be able to track the status and location of your package through the appropriate courier service.
- Receipt of orders:
- It is important that you provide an accurate and complete delivery address when placing your order. We are not responsible for delays or delivery problems caused by incorrect or incomplete shipping information.
- When you receive your package, be sure to check the contents and verify that the products are in good condition. If you find any irregularities or damage to the products, please contact us immediately so we can resolve the situation.
- Returns:
- We accept product returns only in the following cases:
- a) Defective or damaged products: If you receive a defective or damaged product, please contact us within 3 days of delivery to request a return.
- b) Shipping error: If you receive an incorrect product due to an error on our part, please contact us as soon as possible so that we can correct it.
- Return process:
- To request a return, please contact our customer service via the details provided on our website. We will provide you with detailed instructions on how to proceed.
- You may be required to provide photographic evidence of the defective or damaged product, as well as the original packaging, as required.
- Refunds:
- Once we have received and processed the return, we will proceed with the corresponding refund. The refund will be made using the same payment method used for the original purchase, unless otherwise agreed.
- Exceptions:
- We do not accept returns of perishable products, such as wines and spirits, for safety and quality reasons, unless they are defective or damaged.
- We also do not accept returns of customized products or products that have been opened or used, unless they are defective or damaged.
We recommend that you review our complete shipping and returns policy on our website for more detailed and up-to-date information, including possible additional fees for international shipping or express shipping options.
If you have any questions or need more information, please do not hesitate to contact our customer service through the following contact details:
The Liquor Store
Calle del Baro de Santa Maria del Sepulcro, 9ª Local 1
Palma de Mallorca, Spain
E-mail: info@tlsliquor.com
Phone: +34 633078734
We appreciate your understanding and cooperation regarding our shipping and return policy. We are here to provide you with a satisfactory shopping experience.