Order Cancellation, Return and Refund Policy
At The LIquor Store (tlsliquor.com), we strive to provide you with the highest quality products and services. However, we understand that circumstances may arise where you may need to cancel an order, return a product or request a refund. The following is our policy on this matter:
- Cancellation of orders:
- You can cancel an order within 3 days from the date of purchase, as long as the order has not been shipped. To request cancellation, please contact our customer service through the contact details provided on our website. We will inform you about the status of the order and, if possible, proceed to its cancellation and refund.
- Product returns:
- We accept product returns within 14 days from the date of receipt, as long as the products are in their original condition, unopened and unused.
- To request a return, please contact our customer service. We will provide you with detailed instructions on how to proceed. You may be required to cover the shipping costs associated with returning the product, unless the return is the result of an error on our part.
- Reimbursement process:
- Once we have received and processed the return of the product, we will proceed to make the corresponding refund. The refund will be made using the same payment method used for the original purchase, unless otherwise agreed.
- Please note that the time required for the refund to be reflected in your account may vary depending on the payment method used and the policies of your financial institution.
- Exceptions:
- For safety and quality reasons, we do not accept returns of perishable products, such as wines and spirits.
- In addition, we cannot accept returns of customized products or products that have been opened or used, unless they are defective or damaged.
- Defective or damaged products:
- If you receive a defective or damaged product, please contact our customer service as soon as possible. We will provide you with instructions on how to proceed and resolve the problem in a timely and appropriate manner.
Remember that these are our general guidelines for order cancellations, returns and refunds. We recommend that you review our complete cancellations, returns and refunds policy on our website for more detailed and up-to-date information.
If you have any questions or need more information, please do not hesitate to contact our customer service through the following contact details:
The Liquor Store
Santa Maria del Sepulcro, 9A, Baro de Santa Maria del Sepulcro St.
Palma de Mallorca, Spain
E-mail: info@tlsliquor.com
Telephone: +3.4 633078734
We appreciate your understanding and cooperation regarding our cancellation, return and refund policy. We are here to help you and make sure you have a satisfactory experience at The Liquor Store.